Effective Date: 8th February 2025
1. Who We Are
Welcome to Firecracker Oriental Kitchen Ltd ("Firecracker", "we", "us", "our"). We are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your data when you use our website or purchase our products.
2. The Data We Collect
We collect personal data to process orders, deliver products, and improve your experience. The data we may collect includes:
- Identity Data: Name, username.
- Contact Data: Email, phone number, billing and delivery addresses.
- Transaction Data: Payments, orders, and purchase history.
- Technical Data: IP address, browser, device type, operating system, and website usage.
- Profile Data: Login details, preferences, feedback, and order history.
- Usage Data: How you interact with our site.
- Marketing Data: Your communication and marketing preferences.
3. How We Collect Your Data
We collect data in the following ways:
- Directly from you when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us or provide feedback
- Automatically through cookies and analytics tools when you browse our website
- From third-party services like:
- Stripe (for payments)
- Google Analytics (for website statistics)
4. How We Use Your Data
We use your data to:
| Purpose | Legal Basis |
|---|---|
| Process and deliver your orders | Contract |
| Manage your account and respond to queries | Contract |
| Send marketing emails and promotions | Consent (or Legitimate Interest if you’re an existing customer) |
| Improve website experience and security | Legitimate Interest |
| Comply with legal obligations (e.g. tax, fraud prevention) | Legal Obligation |
You can opt out of marketing emails at any time by clicking the unsubscribe link.
5. Who We Share Your Data With
We only share your data when necessary, with:
- Service providers (e.g. delivery partners, payment processors, IT providers)
- Legal authorities, if required by law
We do not sell or rent your personal data to any third party.
6. International Data Transfers
We do not transfer your personal data outside the UK or European Economic Area (EEA). If this changes, we will update this policy and ensure your data is protected by suitable safeguards.
7. Data Security
We take steps to protect your personal data:
- Encryption during data transfer
- Access controls and secure systems
- Regular reviews of our data protection procedures
However, please be aware that no online system is 100% secure. Use strong passwords and keep your login information confidential.
8. Data Retention
We only keep your data for as long as necessary:
- Orders and invoices: Up to 6 years (for accounting and legal purposes)
- Marketing data: Until you unsubscribe
- Inactive accounts: Up to 2 years after last login or order
We securely delete or anonymise data when no longer needed.
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data (data portability)
- Withdraw your consent at any time
To exercise any of these rights, contact us using the details below.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we are mishandling your data.
10. Cookies
We use cookies to:
- Make our website work properly
- Remember your preferences
- Measure and improve site performance
Some cookies are essential; others require your consent. You can manage cookie preferences using your browser or via our cookie banner.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of major changes via:
- A notice on our website
- Email (if applicable)
Please review this policy periodically for the latest information.
12. Contact Us
If you have any questions about this policy or your data, contact:
Policy Administrator
Firecracker Oriental Kitchen Ltd
Unit 6, Glengall Business Centre
43–47 Glengall Road
London, SE15 6NF
📞 0207 018 0860
By using our website, you agree to this Privacy Policy.