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1. Introduction2. Company Information3. Services Offered4. Trade Customer Portal Access and Use5. Ordering and Payment6. Delivery7. Returns and Refunds8. Catering Services9. Use of Website10. Intellectual Property11. Limitation of Liability12. Governing Law13. Changes to Terms and Conditions14. Contact Information

Terms and Conditions

Effective Date: 8th February 2025

1. Introduction

Welcome to Firecracker Oriental Kitchen Ltd ("we," "our," "us"). By accessing or using our website and services, including our Trade Customer Portal, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.  

2. Company Information

  • Company Name: Firecracker Oriental Kitchen Ltd
  • Registered Address: Unit 6 Glengall Business Centre, 43-47 Glengall Road, London, SE15 6NF
  • Company Registration Number: [Your Registration Number]
  • VAT Number: [Your VAT Number]

3. Services Offered

  • Product Sales: We manufacture and sell dim sum products to both retail and trade customers.
  • Online Shop: Our online platform allows customers to purchase products with the option of next-day delivery nationwide, excluding certain areas.
  • Trade Customer Portal: Authorized trade customers can access our secure online portal to place orders, view order history, and manage account details.
  • Catering Services: We provide external catering services and bespoke kitchen support for trade clients.

4. Trade Customer Portal Access and Use

  • Eligibility: Access to the Trade Customer Portal is granted to approved trade customers who have completed the registration process and agreed to these Terms and Conditions.
  • Account Security: Trade customers are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account. Any unauthorized use must be reported to us immediately.
  • Order Placement: Orders placed through the Trade Customer Portal are subject to our standard ordering and payment terms.
  • Pricing and Availability: Prices and product availability on the portal are subject to change without notice. We will notify you promptly of any changes affecting your orders.
  • Termination of Access: We reserve the right to suspend or terminate access to the Trade Customer Portal at our discretion, with or without notice, for any reason, including violation of these Terms and Conditions.

5. Ordering and Payment

  • Order Placement: Orders can be placed through our website, Trade Customer Portal, or via [other methods, e.g., phone, email].
  • Pricing: All prices are listed in GBP and include VAT unless stated otherwise.
  • Payment Methods: We accept [list accepted payment methods].
  • Order Confirmation: Upon placing an order, you will receive a confirmation email detailing the products ordered and the total cost.

6. Delivery

  • Delivery Areas: We offer next-day delivery nationwide, excluding [specify excluded areas].
  • Delivery Charges: Delivery fees are calculated at checkout based on the delivery location and order size.
  • Delivery Times: While we strive for next-day delivery, unforeseen circumstances may cause delays. We will notify you promptly in such cases.

7. Returns and Refunds

  • Perishable Goods: Due to the perishable nature of our products, returns are not accepted.
  • Damaged or Incorrect Items: If you receive damaged or incorrect items, please contact us within 24 hours of delivery for a resolution.

8. Catering Services

  • Booking: Catering services should be booked in advance.
  • Deposits: A [percentage]% deposit is required to confirm the booking.
  • Cancellations: Cancellations made [time frame] before the event will receive a full refund; cancellations after this period may forfeit the deposit.

9. Use of Website

  • Content: All content on our website is for informational purposes and may change without notice.
  • User Conduct: Users agree not to misuse the website, including but not limited to unauthorized access or introducing harmful material.

10. Intellectual Property

All intellectual property rights related to our products and services are owned by [Your Company Name]. Unauthorized use is prohibited.

11. Limitation of Liability

We are not liable for any indirect or consequential losses arising from the use of our products or services. Our total liability is limited to the amount paid by you for the products or services in question.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: info@firecracker.uk.com
  • Phone: 0207 018 0860

By using our services, including the Trade Customer Portal, you acknowledge that you have read, understood, and agree to these Terms and Conditions.